Profile
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You can create and use your Crayola Create and Play Profile to purchase and share a subscription on five different devices. You can access your Crayola Create and Play Profile from the app or our website directly to easily share your subscription and monitor which devices have access.
You cannot transfer your individual progress or settings through devices linked to the same Crayola Create and Play Profile. All progress is saved locally to each device.
If additional support is needed, contact customer support by using this link.
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Your Crayola Create and Play Profile is to allow users to share and manage their subscription through the app on multiple devices with different operating systems. In order to access your subscription on device's with different app store accounts, you'll need to create a Crayola Create and Play Profile and login to this profile on your other devices.
Your app store account is used to purchase your subscription within the app and ties it directly to the device your app store account is logged into. Your app store account is not the same as your Crayola Create and Play Profile.
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To access your subscription through the app you can download Create and Play on your device (iOS, Android, Amazon and Samsung devices), open the app and tap on the LOGIN button on the main menu screen. Once you're on the login screen you can access your Crayola Create and Play Profile using the same login credentials used to create your profile. This will link your device to your profile and allow access to your active subscription.
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You can create a Crayola Create and Play Profile from the Profile tab within the Parents section of the app. You'll need an email address and a password to create your Crayola Create and Play Profile. Keep an eye out for an email with your verification code to complete your profile setup.
If additional support is needed, contact customer support by using this link.
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You can connect and access your subscription on up to five devices through your Crayola Create and Play Profile. To add a device to your Crayola Create and Play Profile, open the app or website and login to your profile using your email and password to add that device.
If you have five devices already logged in, you'll need to remove one device before you can login with your new device.
To remove a device from your Crayola Create and Play Profile, login and go to the Profile section within the app or on the website then tap the "X" next to the device you want to be removed.
If additional support is needed, contact customer support by using this link.
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Your app store account is seperate from a Crayola Create and Play Profile, so we would encourage you to first create a profile to share your subscription on multiple devices.
If you're having trouble accessing your Crayola Create and Play Profile, we would encourage you to ensure that the subscription holding device is logged into your account. After 7 days of inactivity, you are logged out of your Crayola Create and Play Profile and will need to log back in using your profile credentials.
Each time your subscription is renewed, you will need to log into your Crayola Create and Play Profile on the device that purchased the subscription. Doing this will refresh the renewed subscription on the devices that are signed in with that Crayola Create and Play Profile. Check that you have a strong internet connection then close and reopen the app then try logging in to your Crayola Create and Play Profile again.
If you're receiving an error when attempting to login to your Crayola Create and Play Profile, ensure that your email perfectly matches the one used to create your profile because it is case sensitive.
If additional support is needed, contact customer support by using this link.
Subscription & Purchases
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After you create an Crayola Create and Play Profile you are able to share your subscription on five different devices. You can do this through the app directly or through our website.
Share your subscription by creating a Crayola Create and Play Profile and then logging into that profile on your devices to instantly access all activities. Crayola Create and Play Profiles can be accessed on Apple, Android, Amazon and Samsung devices.
*Children's app store accounts cannot purchase subscriptions directly due to app store policies. Ask a parent to help create a Crayola Create and Play Profile to purchase a subscription.
If additional support is needed, contact customer support by using this link.
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If you're having trouble accessing your subscription on your Crayola Create and Play Profile, we would encourage you to ensure that the subscription holding device is logged into your account. After 7 days of inactivity, you are logged out of your Crayola Create and Play Profile and will need to log back in using your profile credentials.
Each time your subscription is renewed, you will need to log into your Crayola Create and Play Profile on the device that purchased the subscription. Doing this will refresh the renewed subscription on the devices that are signed in with that Crayola Create and Play Profile. Check that you have a strong internet connection then close and reopen the app then try logging in to your Crayola Create and Play Profile again.
If you're receiving an error when attempting to login to your Crayola Create and Play Profile, ensure that your email perfectly matches the one used to create your profile because it is case sensitive.
If additional support is needed, click this link to contact customer support.
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Follow the instructions below for the platform you purchased your subscription from originally to manage your subscription preferences:
IOS APP STORE
Open the App Store
Click on your Apple ID
Go to "Subscriptions"
Find and tap on your Create and Play subscription
Find and tap on the "Cancel Subscription"
GOOGLE PLAY STORE
Open the Play Store
Click the Account tab
Click on Payments and Subscriptions
Click on Subscriptions
From here you can manage your subscriptions
AMAZON APP STORE
Open the Amazon App Store
Go to Your Memberships and Subscriptions.
Select Manage Subscription next to the subscription you'd like to cancel.
Scroll down to find Create and Play and manage your subscription preferences.
GALAXY STORE
Log in to Galaxy Store and tap the “Menu” icon from the main screen.
Tap “Subscriptions” in the Galaxy Store menu
Select the Create and Play app
Tap “Unsubscribe”
Create and Play Website
Go to https://accounts.createandplay.cloud/
Sign in to your account and go to the Account tab
Under Your Current Plan tap “Manage Subscription to change your subscription preferences"
If additional support is needed, click this link to contact customer support.
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All of our payments are handled directly through the App Store that was used to purchase the subscription, you can use the steps below to pursue a refund through the platform you use:
IOS APP STORE
Open the Settings app
Click on your Apple ID
Click View Apple ID and use your Touch ID to get in
Scroll to Purchase History
Scroll to find the purchase, and click on it
Tap Report a problem
Complete the form, note your reason for submitting the request and that you would like a refund
GOOGLE PLAY STORE
Open the Google Play website on a browser and login to your account
Tap "Account"
Tap "Order history"
Scroll down to find the order you want to return.
To the right of the order, click "Report a problem"
Complete the form and note your reason for a refund
AMAZON APP STORE
Open the Amazon App Store
Go to Your Orders
Locate your order in the list and click Problem with order
Select your problem from the list
Select Request refund
Enter your comments in the text box
Select Submit
GALAXY STORE
Log in to Galaxy Store and tap the “Menu” icon from the main screen.
Tap the settings icon located at the top right of the Galaxy Store menu.
Scroll down and tap "Help"
Tap "Contact Us" then complete the form and note your reason for a refund
CREATE AND PLAY WEBSITE
Reach out to us using this form. Include your account email and a member of our team will be in touch with you soon.
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Item descriptionNew users can explore the world of Crayola Create and Play with a 7 day free-trial.
The 7 day free-trial is only available to users that have not purchased a subscription or have not already used the free trial offer.
GENERAL INFORMATION
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Looking for your favorite activities in the new Open World? Use the side bar activity navigation or scroll through each area to find the following activities located in the Main Street, up in the clouds, down in the caves, in the jungle, and by the cabin:
MAIN STREET
Color Camera
Color Critters
Color Garden
Crafting - Mask
Crafting - Rocket
Crayon Sorting
Drawing
Drawing Videos
Gallery
Glow Art
Code to Target
Music Mixup
Pet Dash
Pet Dress Up
Pet Feeding
Pet Hatchery
Pet Washing
Pixel Art
Scoop Stacks
Spell-And-Spray
Tracing
THE CLOUDS
Color Garden
Coloring Pages
Crafting - Hot Air Balloon
Crafting - Kite
Drawing
Pet Dress-up
Pixel Art
Puzzle Painter
Scoop Stacks
THE CAVES
Color Garden
AR Garden
Mold Maker
Color Pop
Pet Dance-Off
Glow Art
Music Mix Up
Pet Dress-up
Pet Selfie
Pet Washing
Pixel Art
Rushing Robots
Scoop Stacks
Video Gallery
Wax Collection
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You can unlock, hatch and design your very own pets to interact with while you play throughout the Open World! Tap and drag your pet around the world and have them go for a ride on the Imagination Express or play at the beach, the possibilities are endless!
Find the following pet activities scattered throughout the Open World:
Snack Time: Feed your pet all sorts of fun snacks and find the combo they're craving.
Pet Dress-up: Dress up your pet with all sorts of fun accessories you can unlock from the creativity chest or limited-time activities.
Cleaning Time: Wash your pet after they've been playing all day.
Selfies: Take a selfie with your pet and share with your friends and family.
You can unlock more pet eggs by playing different activities and filling up the Creativity Meter. Once the Creativity Meter is full you can unlock all sorts of colorful items—pet eggs included!
HOW-TO…
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All drawings, coloring pages, and pet photos in the Gallery can be saved and printed from your device. In the Gallery tap the art you want to save and tap the download button in the upper right corner on the screen to save the artwork to your mobile device’s photo library.
Permission for Create and Play to save to your photo library will need to be allowed once.
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You can delete any artwork from the Art Gallery, find and click on the image you'd like to remove from the gallery wall and select the trash can in the top right-hand corner of the image to delete it.
If an image is deleted it cannot be recovered.
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Progress can be transferred between devices if you are signed into the same Apple ID and have iCloud enabled for multiple devices. Ensure iCloud is enabled on all devices within your device Settings app that you want your progress on.
Close the app between uses of multiple devices to ensure saves are syncing.
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CAMERA PERMISSIONS
In order to change the camera permissions in the Create and Play app, you can follow these steps:
Open the Settings App
Scroll down and select Apps
Find and select Create and Play
Click on Permissions and then Camera
From here you can change the camera permissions and how it it used in the app
INVERT CAMERA MODE
When taking a picture of your pet, there will be a small camera icon with some arrows on it, if you click this it will invert the camera and you can take a selfie with your pet.
However, if you are playing on a device that does not have an inverted camera, you will not be able to do this. If the camera icon is not present while taking a picture of your pet, you will not be able to use this feature and will have to turn the device around to face the camera.
Troubleshooting
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Loading issues are often caused by not having enough space on your device for Create and Play to load all of the colorful content waiting to be explored!
Try clearing up some space on your device (at least 2.5GB), you can do this by deleting pictures, videos or other apps. The app may take some time to download even after clearing up some space. Check back in to see if your colorful experiences have finished loading!
If you need any further assistance, you can use this link to contact customer support.
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We’ve learned some devices will not play sound in the app if the device is set on vibrate. Try turning this setting off, and try using the sound feature in the app again.
If you have an iPad you can check if the "Bell" icon in the utility pull down menu has been turned off. Use your finger to pull down the right hand upper corner of the iPad screen and make sure the Bell icon is not red/selected. Ensure this icon is not selected and return to the app.
If you are not on an iOS device or the sound issue persists, run through these steps to check if the sound was turned off within the app:
Here are the steps:
Open Create and Play app, go to the Parent section and enter in parent’s birthday
Click Settings on the top tap
Check both Sound Effects and Game Music are selected
If this does not cause any sound to be heard then you can move the small sound switch on the side of your device, doing this should cause a small notification to tell you the sound has been turned on/off the sound was turned on or off.
If additional support is needed, contact customer support using this link.
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If you are experiencing any connection issues or glitches, these troubleshooting steps may help resolve the issue:
If you have an account with an active subscription, make sure you are logged in on your device.
Close Create and Play and open it again
Close all other apps while playing Create and Play
If you are connected to Wifi, try disconnecting, waiting a few minutes, then reconnecting the Wi-Fi from the device
Check the App Store for any available updates
Please make sure there is enough space on the device (2.5GB or more)
Restart your device
If additional support is needed, contact customer support by using this link.